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FAQ

UPDATE:


Tramadol:

We told you that Tramadol was going to become a controlled drug in June 2014.   We know now that it's August 18th 2014! See http://www.fdalawblog.net/fda_law_blog_hyman_phelps/controlled-substances/

We are now accepting COD as payment there is now a $10 fee for processing the COD. Please use money order or bank guaranteed checks. Cash is not a good idea. Soon will again offer credit and debit cards, Visa, Mastercard as soon as possible.

Note:If you write a personal check for the COD, the new system will suspend your account which means you will no longer be able to order from ANY pharmacy website associated with Troy or Candover Pharmacy's, (not just this one). So please, no personal checks!

We also strongly urge you to take advantage of the international site RxMdPharm.com which is also owned by the same people who operate Troy Pharmacy.

You may buy Tramadol here in 180 counts. If you would like to buy in larger quantities up to 300 for as low as $179, please hurry and visit RxMdPharm.com where you can get 100, 200 or 300 count Tramadol with Visa or Mastercard. Shipping is free and you only need to fill out the order form once. You can order the same Tramadol at the international site, it is sourced from UK and AU and is the exact same Tramadol, except in Capsule form. Lead time is only 5 to 7 days on average, (barring any problem charging your credit card), and you can order there now. Refill times are less too. Don't wait if you need Tramadol today! If you have questions, you can write us or use the contact us page at Contact.

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Q: WHY DOES IT SAY I AM BANNED?
A:When we were accepting Personal Checks and also using the ACH method for payment, there were some clients who for one reason or another, did not have the funds available at the time the order was delivered.

Sometimes the client's bank did not forward the money. In these and other examples, the Pharmacy was never paid. Customer support made every effort to contact the people who had received medications but never paid for them, but for whatever reason they were never able to make contact.

If you have been banned, don't despair, you can contact us at 1-888-509-2510 where you can let them know you wish to clear your balance or show where you did pay, and you'll be able to order immediately.

Q: WHAT STATES DO YOU SHIP TO?
A: We Ship To All States Except AR, ID, KY, MS, NC, ND, NY, OH, OK, SD, VA, WY and Bethel AK. In addition, we cannot ship Tramadol to Wyoming nor can we ship Levitra to MN or NH.

Q: WHAT FORMS OF PAYMENT DO YOU ACCEPT?
A: We now accept payment by Credit or Debit Card. There is now a $10 COD fee, and you must use Money Orders or Bank Guarantee Checks Only, (see update above).

Please sign up for email notifications using the form below. This way, anytime something changes, whether it's new payment options or changes in pricing, we can let you know quickly. We will only use this information to send notifications to you and will not give your name and email to anyone, rent it to anyone or sell it to anyone. And you can unsubscribe at anytime.

 

Q: CAN I HAVE MY ORDER HELD AT USPS?
A: Yes you can. You will see an option in the order form when selecting the carrier and shipment option to leave your parcel at the facility. The local USPS office will hold it there for you, up to 14 days. We cannot ship to a PO Box, but if no one is home to meet the mail carrier, he or she will leave a note in your mailbox telling you they attempted delivery and where you can pick up your parcel.

Q: HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
A: We do our best to process all orders on the day we receive them. However, what time of day you order will have a big impact on when your order is shipped. Always allow and plan for a minimum of 24hr turn around time for orders. If you order on Monday, your order should be shipping on Tuesday. This varies according to supply and demand, there are only so many orders the pharmacy can produce in a day. If your order is taking longer, we understand your frustration. But please know that our pharmacy is working as hard as they can to get the orders out as fast as possible. Giving yourself an extra 24hrs will help you better plan ahead for your refill needs.

We use USPS to ship all of our packages. We offer Free Priority Mail delivery and you can choose the option of getting your order shipped Express Mail for a nominal $20 fee. While we do not conduct consultations on weekends or holidays, we do offer Saturday delivery on any order at no additional cost. When your order ships, USPS will deliver on Saturday at no additional fee. In other words, we make delivery 6 days a week instead of 5.

You will not see (at least initially), any option in the shopping cart to select "Saturday" delivery. But, if your order is placed Wednesday and ships Thursday using Priority 2-Day, it will arrive on Saturday.

Q: ISN'T A PHYSICAL EXAM NEEDED TO DETERMINE IF I SHOULD RECEIVE THESE MEDICATIONS?
A: The American Medical Association, effective 1 January 2006, issued a payment code permitting US physicians to claim from health insurance organisations for an online consultation.If you have had a physical exam recently and consider yourself healthy, you do not necessarily require another physical exam in order for you to obtain the medications we offer. Thousands of medical practitioners throughout the US are prescribing non controlled medications after only reviewing the patient's medical history, without a physical exam. In some cases the physician may require more information or require that a physical exam is performed. The medical factors that would prohibit a physician from prescribing these medications are discoverable through a review of the patient's medical history. There is no reason to suggest that an in-person review of this history is any more relevant than an online consultation.

Q: HOW MUCH DO YOU CHARGE FOR THE CONSULTATION?
A: There is no charge for the doctor's consultation or pharmacy fee on any of our drugs. All orders are shipped 2nd-day Air for free, so all you pay for is the medication.

Q: CAN I ORDER LARGER QUANTITIES?
A: We only ship the medications in the quantity listed on the web site.

Q: HOW WILL THE PRODUCT BE PACKAGED?
A: All packages are discretely shipped in plain packaging for your privacy & security.

Q: HOW DO I REORDER?
A:You can re-order through your personal Patient Portal or just reorder here on the website. Currently the portal will redirect you here anyway until the IT Dept does it's upgrading. In addition, you will receive an email from USAMdRx.com approximately 10 days before your prescription medication is set to run out. That email will contain links to your portal page where you can quickly and easily reorder any medication.